Welcome to our new Support system. This the only place for supporting our themes and templates.

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One Click Demo Import is taking very long time and is not working properly

This is common issue on some servers (not only for our theme).

Depending of the server it could take up to 60 minutes. If your hosting is good, it'll take not more than 10 minutes. 

Once the import starts - wait. To make sure it's working open Media library in the new tab and refresh it each minute. You'll see new images after each refresh. 

Do not start again until it's finished. 

If you have problem, please post a ticket on our support forum (with your login data) and I’ll import selected theme for you (for free of course). I’ll create custom import file without images (which makes problem) and after that, I’ll import only images for you.

ps: If you sending me login data, please make the ticket PRIVATE